Questions

Everything people ask before buying

FAQ

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Warranty

How long is the warranty?

Seven years on every Healthline mattress, against manufacturing defects. To keep the Full Replacement Guarantee you must register the e-Warranty within 3 months of purchase; after that the mattress is covered by the standard warranty terms only.

How do I register the e-Warranty?

Three steps. Scan the QR code on the e-Warranty card that comes with the mattress, share your name, email and phone number, then upload a photograph of your purchase bill and of the MRP sticker on the right side of the mattress. The e-Warranty PDF reaches your email within 2 to 3 working days. If you need help, call 9999222550 or write to ewarranty@kingkoil.in.

What does the warranty not cover?

Damage from folding or bending a spring mattress, liquid damage, stains, removed labels, and normal softening of the comfort layers. Use a mattress protector and a firm, evenly supported base.

Choosing

What is the difference between FlipTop and EuroTop?

FlipTop is flipable and can be used on both sides, so it can be turned over as well as rotated. EuroTop has an extra cushioned top with memory foam for added comfort and is not flipped — you rotate it head to foot instead. Both are offered on every Healthline mattress; the price list prices them separately.

What is the difference between the Bond, Foam and Pocket cores?

Bond is an OrthoBond core: firm, even support with no springs. Foam is a layered build — responsive latex, cozy foam and a firm Supportech core — for body-contouring comfort. Pocket uses individually pocketed springs inside a hard foam encasement, so each sleeper is supported separately and one person moving disturbs the other less.

Which fabric should I choose?

Aloe vera is hypoallergenic and antimicrobial, with a soft, skin-friendly, naturally cooling surface. Bamboo viscose is breathable and moisture-wicking, naturally resistant to dust mites, and odour resistant. Active charcoal absorbs odours and moisture for a clean, chemical-free surface with better humidity control. The fabric does not change the price — the core does.

Can I try a mattress before buying?

Please do. Find your nearest dealer with the store locator and ask to see the Healthline range. Ten minutes lying on one in your usual sleeping position tells you more than any description.

Pricing

Are the prices on this site inclusive of taxes?

Yes. The prices are inclusive of all taxes, and are the MRP printed on the sticker on the mattress. They are subject to change without prior notice.

Can I order a size that is not listed?

Yes. Any size not in the standard list is charged at the non-standard size rates. For a regular non-standard size you pay the per sq. ft. price or the price of the next higher standard size, whichever is lower. For a special non-standard size — design or shape cutting — per sq. ft. pricing applies. Ask any dealer for a quotation.

How exact are the dimensions?

Thickness, length and width carry a tolerance of +/-12 mm. A mattress within that range is correct, and the variation is normal in a quilted product.

Care

How should I look after it?

Use a mattress protector from the first night. Rotate head to foot every three months; a FlipTop can also be turned over, a EuroTop should not be. Keep it flat on a firm, evenly supported base and never fold or roll it. Vacuum the surface rather than wetting it.

Do I need a new base?

Not necessarily, but a sagging base will make a new mattress feel wrong within months. If yours flexes when you press on it, or the slats are more than 75 mm apart, replace or re-deck it before the mattress arrives.

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